Jojova Terms & Conditions — Complete Guide to Using the Platform

Jojova is an online betting and gaming platform serving users in Bangladesh and other countries. These Terms & Conditions ("Terms") constitute a legal agreement between jojova and its users.

By accessing, registering on, or using any service on the jojova platform, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

Jojova reserves the right to update these Terms & Conditions at any time. Changes take effect as soon as they are published on the platform. Please check this page regularly to stay informed of the latest terms.

To create an account on jojova, the following conditions must be met:

• You must be at least 18 years of age.
• You must provide accurate and truthful information in the registration form.
• Only one account per person is permitted.
• Keep your account password confidential — do not share it with anyone.
• Operating an account on behalf of or in the name of another person is strictly prohibited.

If any of the information provided at registration changes, notify jojova's support team immediately. Accounts registered with false information will be terminated and any balance may be confiscated.

Use a strong password to keep your account secure and enable Two-Factor Authentication (2FA). If you suspect any unauthorized access, change your password immediately and notify us.

Jojova reserves the right to verify the age and identity of all users. The following documents may be requested as part of the Know Your Customer (KYC) process:

Withdrawals may be held until KYC verification is complete. This is for your own protection. All submitted documents are kept strictly confidential.

Jojova supports the following payment methods for users in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Selected Bank
• Cryptocurrency: Selected Coins (where applicable)

Please keep the following in mind when making a deposit:

• Minimum deposit amount: ৳200 (may vary depending on payment method).
• Deposits are generally credited to your account instantly.
• Only use payment methods registered in your own name.
• Payments through third parties are strictly prohibited.

The following rules apply when withdrawing winnings:

• Minimum withdrawal amount: ৳500.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawing from a bonus balance requires the applicable wagering conditions to be met first.
• Withdrawals are processed faster for accounts with completed KYC verification.
• Withdrawal requests can be cancelled within 24 hours of submission — not after.

Jojova may place a hold on or investigate withdrawals under certain circumstances, such as unusual betting patterns, pending account verification, or technical issues. In such cases, our support team will notify you accordingly.

Jojova offers a range of bonuses and promotional offers. Before using them, please take note of the following general conditions:

• Each bonus carries its own wagering requirement, typically ranging from 10x to 35x the bonus amount.
• Bonuses expire if not used within 30 days of being credited.
• Each promotion can only be claimed once — claiming bonuses across multiple accounts from the same IP address, device, or household is prohibited.
• Not all games contribute to wagering requirements while a bonus is active — only bets placed on eligible games will count.
• Jojova reserves the right to modify or cancel any bonus offer at any time.

The following general rules apply to all bets placed on jojova:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Jojova reserves the right to void any bet placed at abnormal odds resulting from a technical error.
• If a match or event is cancelled, the stake for that bet will be refunded.
• Payments may be held pending investigation in cases of suspicious betting patterns.
• In-play bets may be rejected due to internet latency.

Sports Betting, casino, and other games may have separate rules, detailed in their respective sections.

The following activities are strictly prohibited on the jojova platform:

• Multiple Accounts: Creating multiple accounts for the same person.
• Bots & Automated Software: Using any kind of automation tool.
• Collusion: Colluding with other players to influence the outcome of a game.
• Money Laundering: Attempting to launder money through the platform.
• Fraud: Providing false information, using stolen payment methods, or any form of fraud.
• System Exploitation: Exploiting any technical vulnerability or glitch on the platform.
• Minor Access: Assisting anyone under the age of 18 in accessing the platform.

If any of the above activities are detected, the account may be suspended or terminated without prior notice and the balance may be forfeited. Relevant authorities will be informed if necessary.

Jojova believes gaming is for fun, not addiction. We are committed to responsible gaming and make the following tools available to all users:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Excluding yourself from the platform for a set period of time.
• Cooling-Off Period: Cool-off period.
• Session Limits: Setting a limit on continuous gaming sessions.
• Reality Check: Gaming session reminders at set intervals.

If you notice signs of a gambling problem, seek help immediately. For more information, visit our Responsible Gaming View page.

Jojova may suspend or permanently close an account under the following circumstances:

• Violation of these Terms.
• Fraudulent or suspicious activity.
• Failure to complete KYC verification.
• At the user's own request.
• As directed by the regulatory authority.

You can request to close your account at any time. Any real-money balance will be eligible for withdrawal, but any bonus balance will be forfeited.

Jojova is not liable for the following:

• Losses due to internet disconnection.
• Account hacking or theft resulting from the user's own negligence.
• Errors or failures on third-party platforms or services.
• Temporary service interruption due to unexpected technical issues.
• Personal financial losses resulting from gambling.

Jojova is committed to delivering the highest quality of service. Any technical issues or service disruptions will be resolved as quickly as possible.

Jojova may update these Terms & Conditions at any time. Users will be notified of significant changes via notification or email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or complaints, please contact us:

• Email: support@jojova.im
• Live Chat: Directly from any page on the platform
• Support Hours: 7 days a week, 24 hours a day

Any disputes arising from these terms will first be addressed through mutual discussion. If a resolution cannot be reached, mediation through the licensing authority will be sought.